INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. How long does shipping take?
We offer free worldwide shipping on all orders. Standard delivery typically takes 7–15 business days, depending on your location. You'll receive a tracking number by email once your order ships.
2. Can I return or exchange my order?
For hygiene and safety reasons, opened diffusers cannot be returned. However, if your product arrives damaged or defective, please contact us within 14 days at [email protected] and we'll send you a replacement right away.
3. How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account on our website to check your order status anytime.
4. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options shown at checkout. All transactions are encrypted and tax-free.
5. How can I contact customer support?
You can reach our team anytime at [email protected] or by phone at (064) 332-1233. We typically respond within 24 hours, Monday through Friday.
INFORMATION ABOUT US