Frequently Asked Questions

How can we help you?

Find answers to the most common questions about MYMYDE products, ingredients, ordering, and shipping. Can’t find what you’re looking for? We’re always happy to help.

About the Product

What is a MYMYDE Diffuser?+

MYMYDE Diffusers are nicotine-free, tobacco-free aromatherapy inhalers crafted with natural plant extracts. Each diffuser delivers approximately 600 puffs of soothing herbal vapor, designed to support relaxation, focus, or restful sleep — depending on which formula you choose.

Does MYMYDE contain nicotine or tobacco?+

No. MYMYDE is 100% nicotine-free and tobacco-free. Our diffusers are made with herbal and plant-based ingredients only — no addictive substances, no harsh chemicals.

What ingredients are inside?+

Our diffusers feature carefully selected natural ingredients such as thyme extract, mint, lavender, and naturally-inspired berry notes (varies by product). All formulas are GMO-free, gluten-free, dairy-free, and soy-free.

How many puffs does one diffuser provide?+

Each MYMYDE Diffuser is designed to deliver up to 600 puffs, depending on your usage style. With moderate daily use, one diffuser typically lasts 1–2 weeks.

How to Use

How do I use a MYMYDE Diffuser?+

Simply remove the cap, place the mouthpiece between your lips, and take a slow, gentle breath. There’s no button, no charging, and no setup required — it’s ready to use right out of the box.

When is the best time to use it?+

Many of our customers use MYMYDE during stressful moments at work, before bed to unwind, during long commutes, or as a calming alternative when transitioning away from smoking habits. There’s no right way to use it — only the way that fits your day.

Can I use it on airplanes or in public places?+

Because MYMYDE produces a light herbal vapor (not smoke), it’s generally more discreet than traditional alternatives. However, we recommend always checking local regulations and venue policies before use.

Health & Safety

Is MYMYDE safe to use?+

MYMYDE is crafted in a clean, controlled production facility using food-grade and plant-based ingredients. While our products are designed with wellness in mind, they are not intended to diagnose, treat, cure, or prevent any disease.

Can pregnant or breastfeeding women use it?+

We do not recommend MYMYDE for pregnant or breastfeeding women. Please consult your healthcare provider before using any aromatherapy or herbal product during pregnancy.

Is it suitable for minors?+

No. MYMYDE products are intended for adults aged 18 and over only.

I have allergies. Can I still use it?+

If you have known allergies (especially to herbs, mint, or essential oils), asthma, or any pre-existing medical condition, please review the ingredient list and consult your physician before use.

Will it help me quit smoking?+

MYMYDE is not marketed as a smoking cessation product. However, many customers find it a helpful companion during their journey toward healthier habits, as it offers a familiar hand-to-mouth ritual without nicotine or tobacco.

Orders & Shipping

Do you offer worldwide shipping?+

Yes! We offer free worldwide shipping on all orders, with no minimum purchase required.

How long will my order take to arrive?+

Standard delivery times vary by destination, typically 7–15 business days. You’ll receive a tracking number via email once your order ships.

Is shipping really tax-free?+

Yes — all MYMYDE orders are tax-free. The price you see is the price you pay.

How can I track my order?+

Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status anytime.

What payment methods do you accept?+

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options shown at checkout. All transactions are encrypted and tax-free.

Returns & Support

What is your return policy?+

For hygiene and safety reasons, opened diffusers cannot be returned. However, if your product arrives damaged or defective, please contact us within 14 days at [email protected] and we’ll send you a replacement right away.

Can I cancel or change my order after placing it?+

If you need to cancel or modify your order, please contact us at [email protected] as soon as possible. We can usually accommodate changes within 12 hours of order placement, before the order is shipped.

How can I contact customer support?+

You can reach us anytime at [email protected]. We typically respond within 24 hours, Monday through Friday.

Do you offer wholesale or bulk orders?+

Yes, we welcome wholesale and bulk inquiries. Please email us at [email protected] with details about your business and order quantity, and our team will get back to you within 1–2 business days.

Still have questions?

We’re always happy to help. Reach out and we’ll get back to you within 24 hours.

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