1. Our Promise to You

Every MYMYDE Diffuser is carefully inspected before it leaves our facility. We’re confident you’ll love your purchase — but if something isn’t right, we’ll work with you to find a fair resolution.

This policy outlines the conditions under which we accept returns, issue refunds, and provide replacements.

2. Return Eligibility

2.1 Items Eligible for Return

You may request a return within 14 days of delivery if the item meets all of the following conditions:

• The product is unopened, unused, and in its original sealed packaging
• All original packaging materials are intact and undamaged
• You have proof of purchase (order number or receipt)

2.2 Items NOT Eligible for Return

For hygiene and safety reasons, we cannot accept returns on the following:

• Opened, used, or partially used diffusers
• Products with broken seals or tampered packaging
• Items returned more than 14 days after delivery
• Free gifts, promotional items, or bundle bonus products
• Items purchased during final-sale or clearance promotions

3. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at [email protected]. We’ll handle it at no cost to you.

What to include in your email:

• Your order number
• A clear description of the issue
• Photos showing the damage or defect (including packaging if relevant)

Once we verify the issue, we will offer one of the following — your choice:

• A free replacement sent to you at no charge, OR
• A full refund processed to your original payment method

4. How to Request a Return or Refund

Returns must be requested before sending any item back. Please follow these steps:

1. Email us at [email protected] with the subject line “Return Request — [Your Order Number]”
2. Include your order number, the reason for return, and (if applicable) photos of the issue
3. Wait for our response within 1–2 business days. We’ll review your request and provide return instructions if eligible
4. If approved, ship the item back using the address we provide. Please do not send returns to our office address without prior authorization — they cannot be processed
5. Once we receive and inspect the returned item, we will notify you and process your refund or replacement

5. Refund Processing

5.1 Refund Method

Approved refunds are issued to your original payment method. We are unable to issue refunds to a different account, card, or payment provider.

5.2 Processing Time

• Approval & processing — within 5 business days after we receive the returned item or verify your damage claim
• Bank or card processing — typically an additional 5–10 business days, depending on your bank or payment provider
• PayPal refunds — usually appear within 1–3 business days after processing

5.3 Partial Refunds

In some cases, only partial refunds may be granted. This may apply when:

• The returned item shows signs of being opened or used (despite being declared unopened)
• Original packaging is missing or significantly damaged
• The return arrives outside the 14-day window for reasons within the customer’s control

6. Return Shipping Costs

• If the return is due to our error (damaged, defective, or wrong item), we cover all return shipping costs
• If the return is due to customer preference (e.g., changed mind, unopened item), the customer is responsible for return shipping costs
• Original shipping fees, if any, are non-refundable except in the case of damaged or wrong items

We strongly recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item without tracking information.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at [email protected].

• Within 12 hours of order placement — full cancellation and refund typically possible
• After 12 hours — your order may already be processed or shipped, and standard return procedures will apply
• Once shipped — orders cannot be cancelled and must be handled through our return process upon delivery

8. Lost or Stolen Packages

Once your order has been shipped and tracking shows successful delivery, we are not responsible for packages lost, stolen, or damaged after delivery. However, we’ll do our best to help you investigate the issue.

If your tracking shows the package as delivered but you did not receive it, please:

• Check with neighbors, building management, or other household members
• Contact the shipping carrier directly to file an inquiry
• Email us at [email protected] within 7 days, and we’ll assist you in resolving the issue

9. Exchanges

We currently do not offer direct exchanges. If you wish to swap a product for a different one (e.g., switching from the Herbal Diffuser to the Melatonin Diffuser), please:

1. Return the unopened original item following our standard return process
2. Place a new order for the desired product

This ensures faster processing and accurate inventory management.

10. EU & UK Consumer Rights

If you are a consumer based in the European Union or the United Kingdom, you may have the right to withdraw from your purchase within 14 days of receiving your order, as provided by EU Directive 2011/83/EU and the UK Consumer Contracts Regulations.

Please note: this right of withdrawal does not apply to sealed personal hygiene products that have been opened after delivery, as such products are unsuitable for return for health and hygiene reasons.

To exercise your right of withdrawal for unopened items, contact us within 14 days of delivery at [email protected].

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website and services after any changes constitutes acceptance of the updated policy.