1. Acceptance of Terms

By accessing, browsing, or using our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our website or services.

These Terms constitute a legally binding agreement between you (“you,” “the customer”) and MYMYDE (“we,” “us,” “our”).

2. Eligibility

To use our website and purchase our products, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is greater
• Have the legal capacity to enter into a binding contract
• Not be prohibited from receiving our products under applicable law
• Provide accurate, current, and complete information when placing an order

3. Account Registration

You may purchase from our website as a guest or by creating an account. If you create an account, you agree to:

• Provide truthful and accurate information about yourself
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access or use of your account
• Be solely responsible for all activity that occurs under your account

We reserve the right to suspend or terminate your account if we suspect fraudulent activity, violation of these Terms, or behavior that harms us, our customers, or third parties.

4. Products & Orders

4.1 Product Information

We make every effort to display our products accurately, including descriptions, ingredients, images, and pricing. However, slight variations in color, packaging, or formulation may occur. We do not warrant that product descriptions or other content on our website is error-free, complete, or current.

4.2 Order Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. Reasons for declining may include:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent or unauthorized activity
• Failure to meet eligibility requirements
• Shipping restrictions to your location

An order is only confirmed once we send you an order confirmation email. Receipt of an order acknowledgment does not constitute acceptance.

5. Pricing & Payment

5.1 Pricing

All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed. We reserve the right to correct any pricing errors at any time.

5.2 Payment Methods

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout. All payments are processed securely through PCI-DSS compliant payment providers. We do not store your full payment card details on our servers.

5.3 Taxes

All MYMYDE orders are tax-free for our customers. Where applicable, taxes, duties, or import fees in your destination country are the responsibility of the recipient.

6. Shipping & Delivery

We offer free worldwide shipping on all orders. Standard delivery takes 7–15 business days, depending on destination. Delivery times are estimates and not guarantees. Delays caused by customs, weather, courier issues, or other circumstances beyond our control are not our responsibility.

For complete shipping details, please see our Shipping Policy.

7. Returns & Refunds

Returns and refunds are governed by our Refund and Returns Policy. By placing an order, you acknowledge and agree to the terms outlined in that policy, including:

• Returns are accepted within 14 days of delivery for unopened items only
• Opened or used products cannot be returned for hygiene reasons
• Damaged, defective, or incorrect items qualify for free replacement or full refund

8. Product Use & Disclaimers

8.1 Intended Use

MYMYDE Diffusers are aromatherapy and wellness products designed for adult use. They are intended to support relaxation, focus, or sleep — depending on the formula — through gentle inhalation of natural plant-based vapor.

8.2 Health Disclaimer

MYMYDE products are not intended to diagnose, treat, cure, or prevent any disease. They are not pharmaceuticals, medical devices, or smoking cessation aids. Statements made on our website or marketing materials have not been evaluated by the U.S. Food and Drug Administration (FDA), the European Medicines Agency (EMA), or similar regulatory bodies.

If you have any pre-existing medical conditions, allergies, or are pregnant or breastfeeding, please consult a qualified healthcare professional before using our products. Do not use if you are under 18.

8.3 No Medical Advice

Information provided on our website, blog posts, and marketing materials is for general educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

9. Intellectual Property

All content on our website — including but not limited to text, graphics, logos, images, product designs, packaging, photographs, illustrations, videos, and software — is the property of MYMYDE or our licensors and is protected by international copyright, trademark, and intellectual property laws.

You may view, browse, and print content for personal, non-commercial use only. You may not:

• Reproduce, copy, modify, or distribute our content without prior written permission
• Use our trademarks, logos, or brand name in any way that could cause confusion
• Reverse engineer, decompile, or attempt to extract the source code of our website
• Use our content for any commercial purpose without authorization

10. User Content

If you submit reviews, comments, photos, or other content to our website or social media accounts (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display such content for marketing, promotional, and operational purposes.

You confirm that:

• You own the rights to the content you submit, or have permission to share it
• Your content does not violate any third-party rights, including copyright or privacy
• Your content is not unlawful, defamatory, obscene, or offensive

We reserve the right to remove any User Content at our sole discretion without prior notice.

11. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable local, national, or international law
• Engage in fraudulent, deceptive, or harmful behavior
• Transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems, accounts, or data
• Scrape, mirror, or systematically extract content from our website
• Resell or redistribute our products without prior written authorization
• Impersonate any person or misrepresent your affiliation with any entity
• Interfere with the proper functioning of our website or services

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our products and services are provided “as is” and “as available”, without warranties of any kind, either express or implied
• We are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products
• Our total liability for any claim related to your purchase shall not exceed the total amount you paid for the specific product giving rise to the claim
• We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or governmental actions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless MYMYDE, its officers, employees, partners, and affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your misuse of our products or website
• Your violation of any third-party rights
• Any content you submit or actions you take through your account

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will first be addressed through good-faith negotiation between you and us.

If a dispute cannot be resolved through negotiation within 60 days, it shall be submitted to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer protection laws grant you the right to bring proceedings in your country of residence.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The “Last updated” date at the top reflects the most recent revision.

Significant changes will be communicated through our website or by email where appropriate. Continued use of our website after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please don’t hesitate to reach out to us.

By using MYMYDE’s website and services, you acknowledge that you have read and agreed to these Terms & Conditions.